Layanan jempolan dari DiGi

Bulan ini, saya benar-2 boros pulsa, sudah melewati Rp. 300.000, padahal belum habis nih bulannya. Dan celakanya, minggu lalu saya isi pulsa tidak bisa masuk, katanya ‘fraud detected’, asem tenan, saya tersinggung. Saya beli lagi, masukkan, eh sukses. Nah, tadi pagi kembali terjadi ‘fraud detected’, tersinggung lagi saya. Masak orang baik begini kok dikira penjahat, he he he he.

Setelah ada waktu, tadi saya login ke service centernya. Ada fasilitas chatting. Saya ke sana dan berikut inilah obrolan saya dgn customer servicenya. Menurut saya, layanan ini patut diacungi jempol dan bolehlah dicontoh oleh provider di Indonesia.

—–
(4:36:11 pm) Your chat session has started..
(4:36:21 pm) DiGi CS: Hi, welcome to D’Chat. My Name is KALAIVAANI A/P ADAKALAM. How may I assist you?
(4:36:40 pm) Customer: hello, I need you help
(4:37:05 pm) DiGi CS: Good evening.
(4:37:10 pm) DiGi CS: How may I assist you ?
(4:37:43 pm) Customer: I have entered pin reload number but it could not work, what shall I do?
(4:38:21 pm) DiGi CS: I need to check your account,.
(4:38:28 pm) DiGi CS: Let me confirm; is this your mobile number , 166035919?
(4:38:40 pm) Customer: yes, right
(4:38:48 pm) DiGi CS: Thank you.
(4:39:04 pm) DiGi CS: Did you receive any error message when you reload ?
(4:39:50 pm) Customer: yes, ‘fraud detected;
(4:40:15 pm) DiGi CS: Thank you. Do you still have the reload coupon? Can I have the serial number of the coupon that begins with 000 ?
(4:40:43 pm) Customer: yes, I have two coupons.
(4:41:53 pm) DiGi CS: Can you provide the serial number of the coupons that begin with ‘000 ‘
(4:42:20 pm) Customer: the first: : 00020735 00059157 ; the 2nd : 0002197700000616
(4:43:15 pm) DiGi CS: Thank you for the details.
(4:43:47 pm) Customer: yes, thank you for your help.
(4:43:55 pm) DiGi CS: You had keyed in the reload pin number, wrongly more than3 times. Thus the account was blocked temporarily from reload.
(4:44:16 pm) DiGi CS: I will reset your account now. Kindly try to reload after 5 minutes.
(4:44:21 pm) DiGi CS: You are welcome.
(4:44:25 pm) DiGi CS: I noticed that you have not used the MMS service. We have an ongoing promotion, whereby if you were to send the first MMS to 2000, you stand a chance to win airtime for the value of RM 3. Can I have your phone model ? I will be able to send the configuration settings. Upon saving the configuration settings you may send one MMS to 2000, by typing RM3. If this is your first MMS, airtime for the worth of RM 3 will be credited to your account,
(4:46:15 pm) Customer: I am sure that I didn’t made a mistake in key-in. I AM SURE ! I think there was a problem at digi network,
(4:47:11 pm) Customer: I am an ICT expert
(4:47:11 pm) DiGi CS: I am sorry.
(4:47:24 pm) DiGi CS: I am very sorry for the inconvenience caused
(4:47:48 pm) DiGi CS: Probably there was a technical problem .
(4:48:02 pm) DiGi CS: Rest assured , you will be able to reload now.
(4:49:11 pm) Customer: Thats OK, I will try. Thanks for you help.
(4:49:35 pm) DiGi CS: You are welcome.
(4:50:08 pm) DiGi CS: I would advise you to participate the MMS promo. As, if you are entitled , you may win airtime for the worth of RM 3.
(4:51:25 pm) Customer: the first number is already key-in, successfull
(4:51:38 pm) DiGi CS: That’s good.
(4:53:58 pm) Customer: the second is success also, thanks. But I wanna ask another matter, can u help me?
(4:54:32 pm) DiGi CS: You are welcome
(4:54:32 pm) DiGi CS: Sure.
(4:56:22 pm) Customer: I need internet connection, I have a nokia 3230. I have tried it to connect to the internet, its work. But very costly. So, do you have a suggestion for me to use it more cheaper?
(4:57:38 pm) DiGi CS: Perhaps you can apply for a separate sim card for Internet access .
(4:58:37 pm) Customer: ok, but how about the modem?
(4:59:11 pm) Customer: I dont want to by the modem
(4:59:29 pm) DiGi CS: You can either use your phone as the modem, or perhaps you can use EDGE card or USB modem.
(5:01:11 pm) Customer: whats modem brand you recomend, if a wanna buy? and how much the price?
(5:02:20 pm) DiGi CS: I am sorry, I don’t have information on the EDGE card. You request fro details regarding EDG card in PC appliances shop
(5:03:26 pm) Customer: Oh ok, thankyou very much, see u later. Bye
(5:04:14 pm) DiGi CS: YOu can obtain further information regarding USB modem in Digi Specialised Stores.
(5:04:48 pm) DiGi CS: You are welcome.
(5:04:58 pm) DiGi CS: Is there anything else I may assist you with?
(5:05:47 pm) Customer: thankyou very much, I don’t have another question. Bye.
(5:05:59 pm) DiGi CS: You are welcome.Thank you for using D’ Chat.Have a nice day